Official statement regarding CQC compliance action plan at Chipstead Lodge

21st October 2011

Chipstead Lodge is now compliant with the CQC issues raised

It is standard procedure for CQC to do a compliance inspection following a Safeguarding Alert. A safeguarding alert was raised in the Summer 2011 and Chipstead Lodge was found to be compliant at this safeguarding. Consequently the CQC inspected Chipstead Lodge, our Residential Care Home. There was one compliance action regarding care planning and one enforcement action regarding medication documentation. To our knowledge no harm came to any individuals at the home as a result of these issues. Both of these have now been addressed in the form of an action plan. We have recently confirmed with the CQC that the enforcement notice has been complied with, and is no longer is in force. We are waiting for the latest CQC report which will be posted on our website soon.

Care Unlimited’s measures to improve quality of service

Care Unlimited recognise the importance of a quality service. Within the next 6 weeks, we are making changes to the management at Chipstead Lodge. We have now taken on Andy Gee as our new Area Manger with vast experience in the care sector to support our Home Managers and focus on CQC compliance and quality standards. We have also engaged a consultant (an ex-Regional CQC Manger) to carry out audits of compliance against the essential standards throughout all Care Unlimited homes this will be followed by a client surveys.

Memory Walk Sun 18th Sept 2011 by Chaldon Rise

27th September 2011

After all the recent rain we wondered if we were going to be unlucky with the weather. But we needn’t have worried. The sun shone, and it was a perfect day for a walk in the countryside. And even better knowing that we, along with more than 300 others, were supporting the work of the Alzheimer’s Society, something close to all our hearts. 6 of us met up in a local pub for a quick coffee before walking over to register and don our T-Shirts. We then met up with the 7th person in our party and at 11:30am precisely were led out of the field by The Hogsback Chapter of the Harley Davidson bikers and the walk through the Surrey Hills countryside was underway. Down quiet country lanes, over stiles and through fields of corn we were at the half-way stage before we knew it. There we were met with very welcome bottles of iced water. Here, too, our two canine friends were able to quench their thirst. Then it was off again on the homeward stretch, reaching the highest part of the walk where we could stop for a moment and take in the beautiful view of the South Downs and beyond. Returning to the Green by 1:30pm we were presented with medals before being “royally” entertained by the King himself – Elvis tribute artist Paul Ritchie - whilst tucking in to a hearty BBQ run by Caterham Scouts, and beer from the Hogsback Brewery. The following morning a few stiff muscles were on show, but any slight discomfort was soon overshadowed by the news that we have raised in excess of £400 – with some monies still to come in. Written by the staff at Chaldon Rise.

Walkers: In order from left to right in photo: Amy Marr, Alison Redford, Joyce Smith, Elaine Wantoch (Manager of Chaldon Rise), Susan Sumauang (Deputy Manager). Also, but not in the photo: Richard Grogan, Laura Pull with canine friends Maddy and Jinja

Signing up as Dignity Champions

19th September 2011

The management of Care Unlimited have agreed to commit to a very impressive initiative to champion dignity in care. The initiative hosted by Social Care in Excellence (SCIE) has been indentified by our Managers to be an effective way to demonstrate and inspire the best standards in dignitified care. Reza Shamtally explains: 'we have a professional, moral and ethical duty of care to uphold and champion the dignity of over 120 people receiving our care and support services, and hope to work with other organisations to push dignity to the core of all professional social care'. The group is now gearing up to introduce a checklist of way to reinforce awareness of dignity with the 10 suggested guidelines from the initiative. Main items include: More details to follow at the end of September.

SCIE explains:

In support of this campaign, people across the country, from all walks of life, are signing up as Dignity Champions.

Before the campaign launched numerous listening events took place around he country to find out what Dignity in Care meant to people. The issues raised at these events resulted in the development of the 10 point Dignity Challenge. The challenge depicts what high quality services that respect people's dignity should include:

1. Have a zero tolerance of all forms of abuse

2. Support people with the same respect you would want for yourself or a member of your family

3. Treat each person as an individual by offering a personalised service

4. Enable people to maintain the maximum possible level of independence, choice and control

5. Listen & support people to express their needs & wants

6. Respect People's Right to Privacy

7. Ensure People feel able to complain without fear of retribution

8. Engage with family members and carers as care partners

9. Assist people to maintain confidence and a positive self-esteem

10. Act to alleviate people's loneliness and isolation

Grennell Lodge does not tolerate Abuse

9th September 2011

Latest official Statement: Yoosoof Assen was found guilty of common assault on a resident in his care at Grennell Lodge in 2010. He has been jailed for 4 months. Care Unlimited support this sentence as a lesson to all carers and nurses with a responsibility for the wellbeing and dignified living of people receiving care, that such abusive practices will not be tolerated. We accept this judicial decision on the basis that Mr Assen has been found guilty, and will not be allowed to practice nursing again. Grennell Lodge's whistleblowing policy was fast and effective, and resulted in the immediate withdrawal of Mr Assen from the Home for safeguarding of all vulnerable adults at the Home. We are pleased to report that the resident concerned did make a full recovery from her injuries, and one year on continues to live at Grennell Lodge.

Yours sincerely

Danny Shamtally
Principal Partner (Development)

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